Writing consultant and instructor Norm Friedman conducted a workshop for Dynamics Online staff and a few clients on February 27. The workshop taught us about proper grammar and punctuation usage in the electronic age (no different than in the paper age!) as well as important tips for more effective use of e-mail communications.


Dynamics Online staff and our client guests listen to instructor Norm Friedman’s presentation.

One example of Norm’s useful tips is the refocusing of an e-mail’s subject line after a few replies and forwards if the purpose of the e-mail has changed.

According to Norm, the rule is “that the commas and periods always reside inside the quotation marks.” How are we doing so far?